Airplane Bag, Ryanair Cabin Backpack 40x20x25 45x36x20 Business Travel Backpack, Laptop Waterproof Backpack

Good afternoon, this is my first order on Joom, and I am very disappointed. I ordered a genuine leather backpack-style bag, as described in the seller's card, but I received a completely different bag made of faux leather, which is smaller in size and has a different model and color. The bag does not match the photos provided by the seller. It is of very poor quality. It will be impossible to wear. It has a pungent odor.

Hello, Return shipping for order 5GN6J3NV would cost me over NIS 100, so returning it is not worthwhile. Would you consider offering some store credit, even for part of the NIS 229 purchase price, toward my next order instead? I would appreciate a goodwill solution that would make me feel comfortable buying from Joom again. Thank you, Maya Saran Yeffet

I received the wrong item in my order. I ordered Figma #289 (Kirito), but I was sent Figma #213 instead. Please help me process a return for the incorrect item and send me the Figma #289 figure I originally ordered, or issue a full refund. I have attached photos of the package, item box, and shipping label as proof. Thank you!

You charge me twice on the same bag. I want to get refund even in the form of credit to my acount at joom

I absolutely loved my purse, it is exactly like in the picture and I will order now another 2 colours. 🥰

It fits my 11" tablet with keyboard + all gadgets and rain jacket i need when scootering.

The bag is beautiful. It looks very luxurious and feels nice. It's very roomy too.

Have already traveled with it and I am very pleased. Would highly recommend!